News

YouView begins phased roll-out for software update

Team HCC  |  Apr 23, 2013

BT and retail customers to get enhanced features. Talk Talk upgrade coming 'shortly afterwards'

YouView has announced that a new software upgrade for the Humax DTR-1000 set-top box will be rolled out to all retail and BT customers over the next two weeks. The software will also be made available for Talk Talk YouView customers shortly afterwards.

The automatic software update introduces the following enhancements and new features:

  • An enhancement to searching for programmes that are on now and next; Search Suggestions will return results matching the exact search term used.
  • Channel Filters in the Guide; Choose from a range of filters in the Guide and apply these to easily get to the type of viewing that interest you.

The update also claims to fix a number issues that have been reported by YouView customers:

  • Subtitles appearing ahead of time during playback of recorded programmes.
  • The Fast-Forward/Rewind/Skip buttons getting stuck during Live TV and recorded programmes
  • "Sorry that's not working" is displayed when attempting to set a recording through the Guide
  • Audio crackling on Live TV and On Demand programmes
  • A black screen is displayed when exiting the CBeebies Tubes Game by pressing the yellow button
  • Network error or loss of connectivity whilst seeking within an On Demand programme causes the box to become unresponsive
  • Loading a Player from the On Demand section can result in a YVM-105 error message and the Player fails to load
  • Connecting your YouView box to your mobile device fails because no code is displayed
  • A small number of images not appearing in search results

You can check if you have the latest version by pressing the YouView button on your remote control, navigate to Settings > System Information > Software Versions. Those boxes that have already received the update will show the following information...

  • Manufacturer Software: 12.7.0
  • Component Software: 1.4.10
  • Platform Configuration: 450

If your box displays different software versions, this is probably because it is a phased roll out and your box may not have received the update yet. For more information BT customers should visit www.bt.com/help/YouView, while Talk Talk customers can keep an eye on help2.talktalk.co.uk for news on when the update will be available for their set-top boxes.

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